Refund policy

Refund & Exchange Policy

Last Updated: 10-08-2026

At Dilmure Ventures LLP, we are committed to providing our customers with quality products and a smooth shopping experience. Please read our refund and exchange policy carefully before placing an order.

1. No Refunds or Exchanges

All purchases made through our website are final and non-refundable.

We do not accept requests for:

  • Product returns

  • Product exchanges

  • Refunds due to change of mind

  • Refunds due to incorrect product selection

  • Refunds due to personal preference or dissatisfaction after delivery

Once an order has been successfully placed and delivered, it cannot be returned or exchanged.

2. Order Not Received

If you have placed an order but have not received your product, please contact us so that we can investigate the status of your order.

You may contact us with:

  • Your order number

  • Name used while placing the order

  • Registered email address or phone number

  • Any relevant delivery or tracking details

After reviewing the delivery status and investigating the matter with our delivery partner, we will determine the appropriate resolution.

If we confirm that the product was not delivered to you, we may provide a replacement or refund, as applicable.

3. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate shipping address while placing an order.

We are not responsible for orders that cannot be delivered because of:

  • Incorrect address provided by the customer

  • Incomplete address

  • Incorrect phone number

  • Customer being unavailable to receive the order

  • Failure to accept the delivery

In such cases, refunds or exchanges will generally not be provided.

4. Damaged or Incorrect Products

As a general policy, we do not accept returns or exchanges after delivery.

However, if you receive a product that is incorrect or materially damaged during transit, please contact us as soon as possible with your order details and supporting photographs/videos. We will review the matter and determine whether any resolution is applicable.

5. Refund Processing

Where a refund is approved under this policy, the refund will be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or other financial institution.

6. How to Contact Us

For questions regarding an order that has not been received or any other issue covered under this policy, please contact us at:

Email: info@dilmure.com
Phone: +91 89204 84179
Website: www.dilmure.com

Please include your order number whenever contacting us regarding an order.

7. Policy Changes

We reserve the right to update or modify this Refund & Exchange Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order through our website, you acknowledge that you have read and agreed to this Refund & Exchange Policy.