Shipping policy

Shipping Policy

Last Updated: 10-08-2026

At Dilmure Ventures LLP, we aim to process and deliver your orders safely and on time. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive the available shipping or tracking details through your registered email address, phone number, or other contact information provided during checkout.

2. Delivery Time

After dispatch, orders are generally delivered within [3–7 business days], depending on the delivery location and courier service.

Delivery timelines may vary due to:

  • Location and delivery address

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

  • High order volumes

  • Other circumstances beyond our control

The delivery timelines provided are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Any applicable shipping charges will be added to your order total at checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address while placing an order.

Please ensure that your:

  • Name

  • House/Flat/Building number

  • Street/Locality

  • City

  • State

  • PIN code

  • Contact number

are entered correctly.

Dilmure Ventures LLP will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

5. Tracking Your Order

Once your order has been shipped, tracking information may be provided to you, depending on the shipping method used.

You can use the tracking information provided to check the current status of your shipment.

Please note that tracking information may take some time to become active after the order has been dispatched.

6. Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our control, including courier delays, adverse weather, transportation issues, public holidays, or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact us with your order number so that we can assist you in checking its status.

7. Order Not Received

If your order is marked as delivered but you have not received the product, please contact us as soon as possible.

Please provide:

  • Order number

  • Name used while placing the order

  • Registered phone number or email address

  • Tracking information, if available

We will review the delivery status and, where necessary, coordinate with the delivery partner to investigate the issue.

If we confirm that the order was not delivered to you, we will provide an appropriate resolution in accordance with our Refund & Exchange Policy.

8. Failed Delivery Attempts

If the delivery partner is unable to deliver your order because the customer is unavailable, unreachable, or has provided an incorrect or incomplete address, additional delivery attempts may be subject to the courier's policies.

We may not be responsible for orders that remain undelivered due to incorrect information or the customer's inability to receive the shipment.

9. Delivery to Certain Locations

Delivery availability may vary depending on the destination PIN code and courier service coverage.

If your location is not serviceable, the order may not be accepted or may be cancelled before dispatch.

10. Contact Us

If you have any questions regarding your order or shipment, please contact us at:

Email: Dilmure Ventures LLP
Phone: +91 89204 84179
Website: www.dilmure.com

Please mention your order number when contacting us regarding a shipment.

11. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order through our website, you acknowledge that you have read and agreed to this Shipping Policy.